Frequently Asked Questions (FAQs)
Need Help or Have a Quick Question? Review our frequently asked questions. This is the fastest way to solve most problems.
Medibact provides high-quality bacteriostatic water for professional medical research workflows. Our products are sourced from established U.S. manufacturers and packaged for dependable research supply, with a focus on consistent quality, clear product information, and reliable availability.
Medibact prioritizes consistent quality and dependable sourcing for bacteriostatic water used in professional medical research settings. Product information and documentation are made available to support informed research purchasing and controlled laboratory workflows.
We offer various shipping options, including FREE US ground shipping on orders over $200.00 (Grand Total), USPS Priority, FedEx 2 Day, FedEx Overnight, FedEx Overnight with Signature Required, and FedEx Saturday Delivery for orders placed on Fridays before 11am CST. Orders placed and processed before 11am CST Monday through Friday typically ship the same business day.
To maintain the integrity of our research-grade products and ensure compliance with quality control standards, we do not accept product returns. In the rare event of shipping damage, missing items, or incorrect product delivery, please submit documentation including photographic evidence to [email protected] within 2 days of delivery for prompt resolution. Please see our Terms & Conditions prior to placing an order.
When you place your order, you'll receive an email with the tracking number once your order has shipped — please check your spam folder if you cannot find it. We recommend registering an account during checkout for easy order tracking, updating account information, and accessing past orders.
Store bacteriostatic water according to the storage guidance provided with the product. Keep it protected from direct sunlight and follow standard laboratory handling practices to help maintain product integrity in professional research environments.
Medibact bacteriostatic water is intended for professional research organizations and laboratory environments that require dependable research supply and controlled handling practices.
Our single molecule product purity standard is ≥98% by HPLC and many of our products test ≥99%. Some products are standardized to a specific purity or have a more nuanced definition involving multiple active components.
Bacteriostatic water is supplied in a 30 mL vial format. Please review the product page and product information for current details.
Your product will have an expiry date shown on the label. This date pertains to the form that you have received it in.
Use our website's search feature in the main navbar menu to determine if we sell a product. Look for the magnifying glass icon. Please email [email protected] if you are looking for a product we don't currently stock.
Yes, you may use one discount code per transaction. However, please note that discount codes cannot be applied to items that are already discounted, such as products in our bundles or bulk orders. We reserve the right to modify our discount policy as necessary. If you have any questions about applying a discount to your specific order, please contact our customer service team.
Our dedicated customer support team is here to help. If you have any questions or concerns not covered in the FAQs, please don't hesitate to contact us at [email protected]. We value your feedback and respond to all inquiries promptly, usually within 4 hours.